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How This Works
Basics
How does this work?
What is a Virtual Cinema Event?
Where can I watch?
How can I watch on my TV?
What subtitles are available?
Ticketing
How much do tickets cost?
What is your cancellation and refund policy?
I didn’t get a confirmation email. What do I do?
Can I buy this as a gift for someone?
What if I have problems with my internet?
Can I give my ticket to someone else?
Can I buy a ticket for someone else?
What payment methods do you accept?
Screenings
I purchased the tickets on my computer. But, I want to view it on someone else’s computer. Can I do that?
How many times can I watch the film?
Can I purchase this and download it to my phone or tablet to watch offline?
Do I have access to the content after my viewing window?
Can I pause and rewind the event?
Are subtitles available?
Do I have to watch the film at a certain time?
Casting & Streaming Devices
I was wondering whether I will be able to watch the film from my phone to my smart TV for a better viewing experience.
How do I stream with Apple TV/AirPlay?
How do I stream with Chromecast?
Can I use an HDMI cable to connect my computer to a TV?
Are other streaming devices supported?
How do I stream with Roku?
Account
I forgot my password, what do I do?
How do I create an account?
Why do you need my credit card?
Where can I find my tickets?
Can I share my account?
Technical
What browsers are supported?
What are the system requirements?
Can I watch on an Android mobile device?
Can I watch on an iPhone/iPad?
Why does video playback stall or not play smoothly?
I’m getting a black screen when I press play. What should I do?
I’m getting an error message that the film is not available in my country, but I’m in Australia / New Zealand. What’s going on?
